Medi Assist Healthcare Services Limited, a company incorporated under the Companies Act, 1956 and having its registered office at Tower-D, 4th Floor, IBC Knowledge Park, 4/1, Bannerghatta Road, Bangalore- 560029 ("Medi Assist, we, us"), owns and operates Web Page/ Portal and a mobile application under the brand name MAven (collectively referred to as the "Platform") where users can make payment to obtain/ enhance the coverage under insurance policies and to purchase the products and/ or services available on the Platform, provided the policy allows that. However, the payment gateway facility is made available in consultation with the Insurer and your employer ("User" or "Users" or "you").
This Refund policy ("Policy") sets out Medi Assist's conditions, procedures and policies in accepting Refund requests from the Users. Any refund against the request received by the User is subject to the discretion of the concerned insurance company on whose behalf the payment is collected and shall be governed by the terms and conditions set out under this Policy.
Users shall write to firstname.lastname@example.org of Medi Assist for claiming a refund within 21 days of making the payment or closure of the window period. Medi Assist in return will acknowledge the receipt of such request through mail to User. The relationship team shall further forward such a request to Insurer to carry out the due diligence for necessary evidence/proof from the User and will check the merit of the request and a decision on refund request will be taken. If it is found that the User is eligible for a refund, Medi Assist will send the verified refund request to the payment gateway through which the original payment was made and the refund will be done as per below mentioned scenarios:
Medi Assist reserves the right to look into the request of the User (as stated in the paragraph above) for including additional beneficiaries and determine if such inclusion is viable and if Medi Assist is satisfied that the request can be considered, then Medi Assist will facilitate the refund to the source within 10-21 business days subject to the bank turnaround time and RBI Guidelines.
Medi Assist reserves the right to look into the transaction history database and if there has been an erroneous payment or double payment from the User and if Medi Assist is satisfied that there has been an erroneous payment or double payment, then Medi Assist will process the refund to the source within 3 - 7 business days subject to the bank turnaround time and RBI Guidelines.
For any delay caused by Medi Assist in issuing a refund beyond the above stipulated period, the User will be entitled to interest at the rate of prevailing Bank Interest rates from the due date of credit till the date of actual credit.
This Policy shall be governed and interpreted in accordance with the laws of India and the courts at Bangalore only shall have exclusive jurisdiction in all matters arising out of this Policy.